il89 Privacy Policy
At il89, protecting the personal information of every player across Bangladesh is a responsibility we take seriously. This Privacy Policy explains in plain English exactly what data we collect, why we collect it, how we keep it secure, and what rights you hold over your own information.
Our Privacy Commitments to You
Six core commitments that define how il89 handles your personal data at every stage of your journey on the platform.
Secure by Default
Every data interaction on il89 — from registration through to withdrawal — is protected by 256-bit SSL encryption. Your account credentials, financial details, and personal records are stored on secured, access-controlled servers that are never accessible to unauthorised parties.
No Third-Party Sale
il89 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data sharing is strictly limited to verified payment partners — such as bKash, Nagad, and Rocket — and legally required disclosures to regulatory or law enforcement bodies.
Your Rights, Respected
Every registered player on il89 holds the right to access, correct, export, or request deletion of their personal data at any time. Submit your request to [email protected] and our team will action it within 30 calendar days, in compliance with applicable data protection obligations.
Minimal Retention
il89 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Financial transaction records are retained for a minimum of five years for anti-money-laundering compliance purposes. All other data is reviewed and purged on a rolling schedule.
Transparent Collection
il89 only collects data that is directly necessary for operating the platform, processing transactions, verifying player identity, and preventing fraud. We do not collect data covertly, and every category of data we hold is described in plain English within this Privacy Policy.
Marketing Opt-Out
Promotional communications from il89 are opt-in only. You may withdraw consent for marketing messages at any time by contacting [email protected] or using the unsubscribe mechanism included in every promotional email. Withdrawal of marketing consent does not affect transactional or security communications.
1 Who We Are
il89 is an online casino and sports betting platform operating under the domain il89.io. The platform is designed and operated to serve adult players located in Bangladesh, offering casino games from internationally certified game studios, live dealer tables, and sports betting markets covering BPL cricket, IPL, T20 World Cup, Bangladesh Tigers matches, and more.
For the purposes of this Privacy Policy, il89 acts as the data controller in respect of all personal data collected from registered players and platform visitors. This means il89 determines the purposes for which your data is collected and the means by which it is processed.
If you have any questions about how il89 handles your personal data, you may contact the il89 data support team at any time using the details in Section 14 of this Policy.
2 Data We Collect
il89 collects personal data across several categories. The table below summarises each category, its contents, and the context in which it is collected.
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID number, passport number | Registration and KYC verification |
| Contact Data | Email address, Bangladeshi mobile phone number, city/district of residence | Registration and account updates |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, bank account details, deposit and withdrawal records | Deposit, withdrawal, and KYC processes |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatically on platform access |
| Usage Data | Pages visited, games played, session duration, bet history, search queries within the platform | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted via forms | When you contact il89 support |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time limit settings, cooling-off period records | When you use responsible gaming tools |
il89 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data for identification purposes. The only exception is where identity document images submitted during KYC may incidentally contain such information — in those cases the document image is used solely for identity verification and is not processed for any other purpose.
3 How We Collect Your Data
3.1 Directly From You
The majority of personal data held by il89 is provided directly by you when you register an account, complete the KYC identity verification process, make a deposit or withdrawal, contact the support team, or update your account settings. il89 collects only what you voluntarily submit through these interactions.
3.2 Automatically
When you access the il89 platform, certain technical and usage data is collected automatically through standard web server logs and browser technology. This includes your IP address, device identifiers, browser configuration, and records of the pages and games you access. This data is collected to maintain platform security, diagnose technical issues, and analyse overall platform performance — not to identify individual players for marketing purposes.
3.3 Via Cookies and Similar Technologies
il89 uses cookies and similar tracking technologies to maintain login session state, remember platform preferences, and gather aggregate usage analytics. For full details on how cookies are used, please refer to Section 7 of this Policy.
3.4 From Payment Partners
When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a card payment provider, il89 receives a transaction confirmation reference and the masked wallet or card identifier from the payment partner. il89 does not have access to your full mobile banking PIN, card CVV, or internet banking credentials — these are managed exclusively by the respective payment provider.
4 Why We Use Your Data
il89 processes personal data for the following specific purposes. Each purpose is supported by a corresponding legal basis described in Section 5.
- Account creation and management: to register your account, verify your identity, manage your profile settings, and maintain your account security.
- Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment providers, and to maintain accurate records of all financial activity on your account.
- KYC and fraud prevention: to verify your age and identity as required, to detect and prevent fraudulent activity, money laundering, and other forms of financial crime, and to comply with applicable anti-money-laundering obligations.
- Platform operation and improvement: to deliver the games, betting markets, and services available on il89; to diagnose and fix technical faults; and to analyse usage patterns in order to improve the platform experience for all players.
- Customer support: to respond to your support queries, handle disputes, and communicate with you about your account status.
- Responsible gaming: to enforce deposit limits, session time limits, cooling-off periods, and self-exclusion status that you or il89 have applied to your account, and to identify patterns of play that may indicate gambling-related harm.
- Marketing communications: to send you promotional offers, bonus notifications, and news about new games or sports betting markets available on il89, where you have provided consent to receive such communications.
- Legal compliance: to comply with legal obligations imposed on il89 by applicable law, including data retention requirements, regulatory reporting, and responses to lawful requests from competent authorities.
5 Legal Basis for Processing
il89 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is necessary to fulfil the account agreement between you and il89 — including account registration, transaction processing, and delivering the platform's gaming services. Without this processing, il89 cannot provide the services you have requested.
- Legal obligation: Processing that il89 is required to perform under applicable law, including KYC identity verification, anti-money-laundering record keeping, and lawful disclosures to regulatory or law enforcement bodies.
- Legitimate interests: Processing that is necessary for il89's legitimate business interests, where those interests are not overridden by your data protection rights. This includes fraud prevention, platform security monitoring, and aggregate usage analytics for platform improvement purposes.
- Consent: Processing that is based on your freely given, specific, and informed consent. This applies exclusively to marketing and promotional communications. You may withdraw consent for marketing at any time without affecting the other processing activities described above.
6 Data Sharing & Disclosure
6.1 Payment Partners
In order to process your deposits and withdrawals, il89 shares the minimum necessary financial data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. Each payment partner operates under its own privacy policy and data security standards. il89 selects payment partners that maintain industry-standard data security practices.
6.2 Game Studios
Casino games on il89 are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, a session token and anonymised stake data are transmitted to the relevant game studio to operate the game round. Game studios do not receive your name, contact details, or financial information from il89.
6.3 Technical Service Providers
il89 uses trusted technical service providers for hosting, content delivery, analytics, and customer support infrastructure. These providers process personal data on il89's behalf and are contractually bound to process it only as instructed by il89, in accordance with applicable data protection standards, and not for any independent commercial purpose.
6.4 Legal and Regulatory Disclosures
il89 may disclose personal data to competent regulatory authorities, law enforcement bodies, or courts where it is legally required to do so. il89 will, where permitted by law, notify the affected player of any such disclosure request promptly.
6.5 No Commercial Sale
il89 does not sell, rent, license, or otherwise commercially transfer your personal data to any third party for that party's own marketing, profiling, or commercial exploitation. Data sharing is strictly limited to the categories described in this Section 6.
7 Cookies & Tracking Technologies
7.1 What Cookies Are
Cookies are small text files stored on your device when you visit a website. They are used to recognise your device on return visits, maintain your login session, remember your preferences, and collect aggregate data about how the platform is used. il89 uses cookies and similar local storage technologies for operational and analytical purposes.
7.2 Types of Cookies Used by il89
- Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit, security tokens, and anti-fraud identifiers. The platform cannot operate without these cookies.
- Functional cookies: Store your platform preferences such as language settings, game display preferences, and responsible gaming tool settings. These cookies improve your experience on return visits.
- Analytics cookies: Collect anonymised, aggregate data about how players navigate the platform — which pages are visited most frequently, where players encounter errors, and how long sessions typically last. This data is used to improve the platform and is not linked to individual player accounts.
7.3 Managing Cookies
You may control or disable cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using the il89 platform. Disabling functional or analytics cookies will not prevent you from playing but may affect your platform experience.
8 Data Security
il89 applies a layered approach to data security that is designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. The key security measures in place include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the il89 platform, including login sessions, financial transactions, and support communications.
- Encrypted storage of sensitive personal data, including KYC documents and financial records, on access-controlled servers with role-based access restrictions for il89 staff.
- Two-factor authentication for player account access, providing an additional layer of protection beyond your username and password.
- Continuous security monitoring of platform infrastructure to detect and respond to suspicious activity, intrusion attempts, and data anomalies in real time.
- Penetration testing and security audits conducted periodically by independent third-party security specialists to identify and remediate vulnerabilities.
- Staff training on data handling obligations and information security protocols for all il89 team members who have access to personal data.
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, il89 will notify affected players promptly and take all reasonable steps to contain the breach and mitigate its impact.
If you believe your il89 account has been accessed without your authorisation, contact [email protected] immediately. Our security team operates 24 hours a day, 7 days a week (BST, UTC+6).
9 Data Retention
il89 retains your personal data for as long as is necessary for the purposes described in this Privacy Policy, subject to any longer retention periods required by applicable law. The following retention schedules apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5 years after account closure | Anti-money-laundering compliance |
| Financial Transaction Records | 5 years after the transaction date | Legal and regulatory obligation |
| Responsible Gaming Records | Duration of exclusion + 5 years | To enforce self-exclusion and prevent re-registration |
| Support Communications | 3 years after the last interaction | Dispute resolution and service improvement |
| Technical & Usage Data | 13 months on a rolling basis | Platform analytics and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to an individual player. Where anonymised data is retained for aggregate analytics purposes, it is no longer considered personal data under this Privacy Policy.
10 Your Data Rights
As a player on il89, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered account email address and a clear description of your request. il89 will respond within 30 calendar days.
- Right of access: You have the right to request a copy of all personal data that il89 holds about you, along with information about how that data is used and with whom it has been shared.
- Right to rectification: If any personal data il89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Most standard account details (such as your email address or phone number) can be updated directly through your account settings.
- Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right does not override il89's legal obligations to retain certain data categories under anti-money-laundering and other applicable laws.
- Right to restriction: You have the right to request that il89 restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to data portability: You have the right to request your personal data in a structured, machine-readable format so that it can be transferred to another service provider where technically feasible.
- Right to object: You have the right to object to processing of your personal data where il89 relies on legitimate interests as the legal basis. il89 will assess whether its legitimate interests override your objection on a case-by-case basis.
- Right to withdraw consent: Where il89 processes your data on the basis of consent (specifically, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
11 Children & Minors
The il89 platform is strictly restricted to individuals aged 21 and above. il89 does not knowingly collect personal data from any person under the age of 21. The KYC identity verification process is designed to identify and reject any registration attempt by an underage individual.
If il89 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be suspended, and any deposited funds will be returned to the original payment method where technically possible.
12 Third-Party Links
The il89 platform may contain references to third-party services such as game studio documentation, payment partner help pages, or sports data providers. These references are provided for informational purposes only. il89 has no control over the privacy practices or content of third-party websites and is not responsible for their data handling.
This Privacy Policy applies exclusively to the il89.io domain. When you follow any link that takes you away from il89.io, you should review the privacy policy of the destination site before submitting any personal information.
13 Changes to This Privacy Policy
il89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or the services offered on the platform. When material changes are made, the updated Policy will be published on this page with a revised effective date.
Players are encouraged to review this Privacy Policy periodically. Continued use of the il89 platform after an updated Privacy Policy has been published constitutes acceptance of the revised terms. Where a change materially affects how your data is processed, il89 will provide additional notice via the email address registered to your account, where practicable.
14 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the personal data il89 holds about you, please contact the il89 support and data team using the details below. All privacy-related correspondence is handled in English, 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Subject Line: Use "Privacy Policy Query" or "Data Rights Request" for faster routing
Response Time: Average first response under 30 minutes
Support Hours: 24 hours a day, 7 days a week (BST, UTC+6)
For responsible gaming queries or self-exclusion requests, please include "Responsible Gaming" in the subject line of your email so your request can be prioritised by the appropriate team.
Questions About Your Privacy?
Our support team is available around the clock to address any privacy or data concerns. Or explore what il89 has to offer — Bangladesh's most trusted casino and sports betting platform.
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